Refund policy

Return & Refund Policy

We offer a 15-day return policy. You have 15 days from the delivery date shown on your courier slip to request a return.

To be eligible, your item must be unworn, unwashed, with all tags attached, and in its original packaging — in the same condition you received it. You'll also need proof of purchase (your order confirmation message or receipt is fine).

How to start a return

Message us on WhatsApp at +961 71 387499 or call the same number. We'll arrange pickup once your return is approved. A flat $3 return delivery fee applies and is deducted from your refund.

Damaged, defective, or wrong items

Inspect your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us within 48 hours. We'll cover return shipping and either replace the item or refund you in full — no $3 fee in these cases, because the mistake is ours to fix.

Size exchanges

Ordered the wrong size? Message us within the 15-day window and we'll swap it for a different size of the same item, subject to availability. You cover the $3 return delivery; we ship the new size to you. For a different product, please return the original and place a new order.

Non-returnable items

We can't accept returns on sale items or gift cards.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days, minus the $3 return fee where it applies. Your bank may take extra time to post it. If it's been more than 15 business days since approval and you still haven't received it, message us at +961 71 387499.